Returns / Right of withdrawal


The Customer has a right to dissolve the sales contract as per the terms set forth below, provided that the order has not yet been shipped. The Customer is not obliged to include the reason for dissolving the sales contract.  If the order has been shipped, the dissolution shall be made by return of the unused products within fourteen (14) days of receipt of the products by the Customer to Derbystar Canada Inc.  The Customer is not entitled to dissolve the sales contract after shipping has occurred on items with a reduction of 20% or more off the regular retail price. 


The Customer bears the direct costs and risks of the returned products.  The Customer is entitled to return products delivered in the event that they are defective or otherwise not in conformity with your order when you received them.  You can do so within thirty (30) days after you notice the defect.  In the event that your claim is justified, the purchase price and shipping costs will be refunded.  In the event you return goods for reasons other than defectiveness or non-conformity with your order, you will need to pay for the return shipment.  In practice when returning, you will use our logistics provider.  For replacement shipments, as the costs incurred by us for these return shipments are equal to the costs of sending the goods to you, we will not refund the costs you originally paid for delivery.  


A right of dissolution does not exist with regard to products made according to the Customer’s specifications, which are personalised or which are not suitable for return due to their nature and/or constitution. 


If the Customer exercises his/her right of dissolution, (s)he is obliged to return the products as soon as reasonably possible but at least within fourteen (14) days of the dissolution. 


Derbystar Canada Inc. has the right to refuse a return for items that have been (mis)used or tampered with.  Visual examination of the products is permitted, however once the item has been worn or used, it is not accepted for return.


The return of the products shall, as much as possible, include the original packaging,  In case of an effective return, payments already received are to be refunded.