Privacy policy



For the purpose of this Privacy Policy, Derbystar Canada means “Derbystar Canada Incorporated.


We take your right to privacy seriously and Derbystar Canada is committed to protecting the privacy and security of your personal information obtained by reason of your customer relationship with Derbystar Canada.


Our policies and practices have been designed to comply with the Personal Information Protection and Electronic Documents Act and corresponding provincial privacy acts. 


Derbystar Canada reserves the right to change this policy at anytime by posting it on


What information do we collect?

When you visit our web site, our web server collects basic user information about you that includes your ISP's domain, the referral URL, the time you accessed our web site, and the pages from within our web site that you visit.  The use of certain technologies may lead to data being collected automatically by us or by third parties on behalf of us. This data does not generally contain personal details about the user

How do we use this information?

The user information collected from visitors to our site is used to help us analyze our web traffic. 
Various technologies may be used on our websites in order to make them more user-friendly, effective and secure. Examples of such technologies are cookies, flash cookies and web analytics.


A number of places on our websites make use of cookie technology. These are essentially small text files that are stored on your computer’s hard drive by your web browser. Cookies help to make our websites more user-friendly, more effective and more secure.  By default, browsers enable the use of cookies but this function can also be disabled. However, this will result in some services not being available. It is also possible to manually delete cookies after their use via the web browser. 


The use of cookies is standard on the Internet and many major websites use them (You can visit the Network Advertising Initiative if you want to find out more information about this practice). Most web browsers automatically accept cookies.  If you want to express your consent or objection to Cookies you may set your web browser to notify you when you receive a cookie or to disable cookies altogether. Our website may not function properly as a consequence.

 A cookie does not tell us who you are, your email address, or any other personal information. We use the information it provides to help us improve the site and our service, and to provide our visitors with a better website visit. We do not share information obtained through cookies with any third parties.


Flash cookies

A special form of cookie is the so-called flash cookie. In contrast to normal cookies, these are not created and saved by the browser but are governed by the Adobe Flash plug-in. These can contain more information than normal cookies and cannot be deleted or disabled via the browser; this is only possible using tools such as the Adobe Flash Player website. You can also obtain more information about these cookies on that website.

This website uses etracker technology ( through which anonymous data is collected and saved for marketing and optimization purposes. All visitor data is saved using an anonymous user ID to aggregate a usage profile. Cookies may be used to collect and save this data, but the data is not personally identifiable. The data will not be used to identify a visitor personally and is not aggregated with any personal data. The collection and storage of data may be refused at any time, with effect for the future.


Personal Information is information that refers to an individual specifically and is recorded in any form. Personal information includes such things as age, income, birth date, medical records, credit records.


Derbystar Canada does not automatically collect personal information such as your name, address, telephone number or email address when you visit this site. Such information will be collected by Derbystar Canada if you provide it to us in order to:

  • receive our newsletter
  • enter a contest or promotion
  • request information from us.


We do not require that any personal information be provided in order to view our website.

Derbystar Canada collects only the personal information required to provide products and services to you.

If the personal information we require is collected for a reason other than to provide products and services, your consent will be requested at or before the time the information is collected. Examples of reasons we collect personal information include:

  • to respond to your inquiries and send you requested information
  • to provide products and services you request
  • to allow you to participate in contests and promotions
  • to protect against fraud and error
  • to recommend products and services that Canada Soccer believes will be of interest to you
  • to comply with legal and government regulations.


Contact information typically includes your name, address, and phone number. Payment information typically includes your credit card number.



Derbystar Canada does not sell or rent personal information to any organization or person for any reason. We do not share your personal information without your consent with any third party organizations.

Derbystar Canada retains your personal information only as long as it is required for our business relationship or as required by federal or provincial laws.

You can change your consent preferences at any time or request access to the personal information we have on record in order to review and amend the information by contacting us by clicking here.

How do we use this information?

When you purchase a product or subscribe to any of our services, we use the contact information you provide us to establish our service for you. We create and maintain other information such as customer account status, choice of services, and customer logs in the normal course of providing service.

Derbystar Canada may use customer information to provide customers with system information or information about new or upgraded products or services.

We will not otherwise disclose customer personal and account information unless we have reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Derbystar Canada, our customers, or others, or where Derbystar Canada has a good faith belief that the law requires such disclosure.

Derbystar Canada also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Derbystar Canada or transmits for its customers. The circumstances under which Derbystar Canada will disclose such electronic customer communications are when:

• It is necessary in order to provide service to the customer;
• It is necessary to protect the legitimate interests of Derbystar Canada and its customers;
• It is required to cooperate with interception orders, warrants, or other legal process that Derbystar Canada determines in its sole discretion to be valid and enforceable; and
• It is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by Derbystar Canada and appear to pertain to the commission of a crime.
• Customers may opt out of receiving newsletters and/or notices of new or upgraded products from Derbystar Canada by sending a request here.

Disclosure of information

One of our core principles states that your data shall be treated with confidentiality and are only disclosed to our service providers and to the processors working on behalf of Derbystar Canada (e.g. for delivery, handling of payment transactions, solvency check and address check) and if required by law. The necessary steps are taken to ensure that our service providers and the processors working on behalf of adidas protect confidentiality of your data.


Your rights

If you provide us with personal data via our websites or other channels, this is done on a voluntary basis and with the granting of your consent for it to be used in accordance with the provisions of this online privacy policy.  Various customer benefits may not be available if you choose not to provide requested information.  Only those people that have submitted the necessary personal data to us are able to order products.  We provide various options in order to help you retain control over your data. These options may include disclosing and editing your data. It is also possible to unsubscribe from services or delete user accounts or to receive information about the data held.



Derbystar Canada makes no guarantee of any kind regarding the operation of this website.

Derbystar Canada, its affiliates and related companies, and its directors, officers, employers, consultants and agents do not make any representations or warranties of any kind, express or implied, regarding this website. This website is provided on an "as is" and "as available" basis.

Derbystar Canada does not warrant the accuracy, completeness, currency, reliability or suitability of the operation of this website, or any of the content or data found on this website, and expressly disclaim all warranties and conditions, including implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement, and those arising by statute or otherwise in law or from a course of dealing or usage of trade.

Derbystar Canada and its third party partners and suppliers on this website (collectively the Third Parties), their affiliates and related companies, and their respective directors, officers, employees, consultants, representatives and agents are not responsible for late, lost, incomplete, illegible, misdirected or stolen messages or mail, unavailable network connections, failed, incomplete, garbled or delayed computer transmissions, on-line failures, hardware, software or other technical malfunctions or disturbances or any other communications failures or circumstances affecting, disrupting or corrupting communications.

Derbystar Canada and the Third Parties, their affiliates and related companies, and their respective directors, officers, employees, consultants, representatives and agents assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing on our website or your downloading of any materials, data, text, images, video or audio from our website or the transmission of confidential or sensitive information over the Internet. In no event shall Derbystar Canada or any of the Third Parties, their affiliates and related companies, their respective directors, officers, employees, consultants, representatives and agents be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, direct, indirect, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with any use of this website or content found herein, any failure or delay (including, but not limited to the use of or inability to use any component of this website for purchases), or the performance or non-performance by Derbystar Canada or any of the Third Parties, even if such party has been advised of the possibility of damages by such parties or any other party.

Notwithstanding the foregoing, any products you purchase through our website shall be subject to all terms and conditions relating to such purchase, including, without limitation, all terms and conditions posted on our website and all terms and conditions delivered to you (in any form or manner) in connection with such purchased products.

Sports can be fun and fulfilling, but can also be dangerous. Please enjoy your chosen activity responsibly, get the right training, make sure you are in good physical condition, and are correctly equipped. Some or all of the activities for which we sell equipment, and apparel can pose a risk to your well-being.  Derbystar Canada does not assume any responsibility for actions resulting from or associated in any way with the purchase of any products through our website. By using our website, and through your purchase, you acknowledge and attest that you understand these risks, and you take full responsibility for your own actions. You acknowledge that you release Derbystar Canada from and against any loss, cost, liability or damage (including reasonable attorney's fees and costs) resulting from any claim, suit or proceeding (threatened or otherwise) made or brought or which may be made or brought against us based upon any use or purchase of products or services provided by this website.


In addition and to the maximum extent permitted by applicable law, you shall indemnify and save harmless Derbystar Canada and the Third Parties, their affiliates and related companies and their respective officers, directors, employees, consultants, representatives and agents from and against any claim, cause of action or demand, including without limitation reasonable legal, accounting and other professional fees, brought as a result of your use of this website, the placement or transmission of any information or other materials on this website made by you or others using your computer. Derbystar Canada reserves the right, in its sole discretion and at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you. You will cooperate as fully as reasonably required in the defense of any claim.


This site may contain links to websites of third parties.  Derbystar Canada is not responsible for the privacy practices or the content of such websites.

By using or placing orders through, you are consenting to the information collection and use described in this policy.


If you have any questions about our privacy policy, please contact us by clicking here for contact information.